Booking Policies

The following conditions apply to accommodation bookings made by you through this website. The Cherry Tree may alter these conditions at any time.

Making a booking
It is your responsibility to submit accurate information and mention any special requirements at the time of booking. It is very important you provide a mobile number when making your booking so that we can provide you with the self check-in details. A credit card will be required to guarantee your booking. Please note that we do not accept American Express.

Modifications
It is free to modify. Modifications must be made in advance of the cancellation period to avoid the accommodation provider's late cancellation fees, and in advance of the arrival date in order to avoid the loss of the pre-payment.

Cancellations and Non-Arrivals
If you have booked the 'Free to Cancel' option then it is free to cancel before the late cancellation period. If you cancel within the late cancellation period or do not arrive, you will be charged for the full amount of your booking. The late cancellation period starts 48 hours before check-in time (14:00 GMT) on your date of arrival.

Non-refundable bookings
Modifications can only be made for additional nights or rooms. Cancellations and non-arrivals result in the loss of the full payment of your Non-Refundable Offer. The cardholder needs to be present upon arrival, otherwise, guests need to be able to provide a letter and ID of the cardholder upon arrival.

Group or Long-Stay Bookings
When making reservations either for 10 people or more or for stays of over 21 nights, your booking will be subject to the accommodation provider's group/long stay booking policy. You may need to pay a proportion of the balance prior to arrival.

Upon Arrival
A damage deposit of GBP 50 may be required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Check-in between 2pm-10pm. Contactless check-in is available from 4pm onwards. If you do not arrive by 4pm we will text you details relating to the contactless check-in procedure.
Check out by 11am

Dog-friendly rooms
Dog-friendly rooms (Hollywood and Blue room) can be provided but this will be by request only and at an additional cost of £25 to cover cleaning costs - please contact us for further information.

Privacy Policy
We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.